Refund policy

Return and Refund Policy — Trakoo Last updated: August 16, 2026

1. Company Information Trakoo SIREN: 107 253 650 SIRET: 107 253 650 00017 RCS: Salon-de-Provence Head Office: Istres, France E-mail: trakoo@orthostab.fr

2. Right of Withdrawal In accordance with French legislation, consumers have a period of 14 days from the receipt of their order to exercise their right of withdrawal, without having to justify their decision. To exercise this right, please contact us at said.iboun.yamini@gmail.com. After exercising your right of withdrawal, you have an additional 14 days to return the product.

3. Return Conditions The product must be returned in a condition that allows for its resale. We specifically ask you to:

  • return the product complete with its accessories;

  • keep its original packaging as much as possible;

  • not use the product beyond what is necessary to check its nature, characteristics, and functioning;

  • provide your order number.

The customer may be held liable for any depreciation in the value of the product resulting from excessive handling.

4. Return Costs In the event of a simple change of mind or exercise of the right of withdrawal, the direct costs of returning the goods are borne by the customer, unless otherwise stated by Trakoo. If the product received is defective, damaged, or does not conform to the order, please contact us before any return at said.iboun.yamini@gmail.com.

5. Refund After receiving and verifying the returned product, Trakoo will proceed with the refund in accordance with applicable legislation. The refund will generally be made using the same payment method as the one used for the order. In the event of withdrawal, the refund includes the price of the product as well as the standard delivery costs initially paid, in accordance with applicable legal provisions. Trakoo may defer the refund until the product is recovered or until proof of shipment of the product is received.

6. Defective or Non-conforming Product If your product has a defect, does not work properly, or does not match your order, please contact us at: trakoo@orthostab.fr Please provide your order number and, if necessary, attach photos or videos showing the problem. Products sold by Trakoo benefit from applicable legal warranties.

7. Product Damaged During Delivery If your package or product arrives damaged, please contact us as soon as possible at: trakoo@orthostab.fr Photographs of the package, packaging, and product may be requested.

8. Exchanges If you wish to exchange a product, please contact us before proceeding with the return. Depending on the situation and product availability, we will indicate the applicable procedure.

9. How to Request a Return? Any return request must be addressed to: trakoo@orthostab.fr Please indicate:

  • First and Last Name:

  • Order Number:

  • Product concerned:

  • Reason for return:

Our customer service will indicate the steps to follow as well as the return address when necessary.

10. Contact Trakoo E-mail: trakoo@orthostab.fr SIREN: 107 253 650 SIRET: 107 253 650 00017 RCS: Salon-de-Provence Head Office: Istres, France