Terms of service
Terms of Service — Trakoo Last updated: August 16, 2026
1. Information about Trakoo Trakoo SIREN: 107 253 650 SIRET: 107 253 650 00017 RCS: Salon-de-Provence Head Office: Istres, France E-mail: trakoo@orthostab.fr These Terms of Service govern the use of the Trakoo website and purchases made on our online store.
2. Acceptance of Terms By using our site or placing an order, you acknowledge having read and accepted these Terms of Service. Trakoo may modify these terms at any time. The terms applicable to an order are those in effect at the time of its validation.
3. Products Trakoo strives to present the products and their characteristics as accurately as possible. Slight differences may exist between the photographs presented on the site and the received products. Products are offered subject to availability.
4. Prices Prices are indicated in euros and according to applicable tax conditions. The applicable price is the one displayed on the site at the time of order validation. Any delivery costs are indicated before the final validation of the order.
5. Order The customer selects the products they wish to purchase and adds them to their cart. Before finalizing their order, they can check and correct the entered information. The order becomes final after validation and confirmation of payment.
6. Payment Payment is made at the time of order validation using the payment methods offered on the site. Payments may be processed by secure payment providers.
7. Delivery Products are delivered to the address provided by the customer during the order. Applicable delivery costs and times are indicated before order validation. Times may vary depending on the destination, carrier, and circumstances beyond Trakoo's control.
8. Right of Withdrawal In accordance with applicable legislation, the consumer generally has a period of 14 days from receipt of the product to exercise their right of withdrawal. To exercise this right: trakoo@orthostab.fr Detailed procedures are available in our Return and Refund Policy.
9. Legal Warranties Products sold by Trakoo benefit from applicable legal warranties. For any request regarding a defective or non-conforming product: trakoo@orthostab.fr
10. Liability Trakoo makes every effort to ensure the proper functioning and availability of its site. However, Trakoo cannot be held liable for temporary interruptions resulting in particular from technical problems, maintenance, or events beyond its control.
11. Use of the Site The customer agrees to use the site legally and in accordance with these terms. In particular, it is forbidden to attempt unauthorized access to the site's systems, to disrupt its operation, or to use it for fraudulent purposes.
12. Intellectual Property The texts, images, logos, photographs, videos, graphics, and other content present on the Trakoo site may be protected by intellectual property rules. Any unauthorized use may be prohibited.
13. Personal Data Personal data is processed in accordance with our Privacy Policy. For any questions: trakoo@orthostab.fr
14. Disputes These Terms of Service are subject to French law. In the event of a difficulty or dispute, the customer is invited to contact Trakoo to seek an amicable solution: trakoo@orthostab.fr When legal conditions are met, the consumer may also resort to applicable consumer mediation mechanisms.
15. Modification of Terms Trakoo may modify these Terms of Service to reflect changes in its services or regulations. The terms applicable to an order are those accepted by the customer at the time of validation of this order.
16. Contact Trakoo E-mail: trakoo@orthostab.fr SIREN: 107 253 650 SIRET: 107 253 650 00017 RCS: Salon-de-Provence Head Office: Istres, France