Shipping policy
Shipping Policy — Trakoo Last updated: August 16, 2026
1. Company Information Trakoo SIREN: 107 253 650 SIRET: 107 253 650 00017 RCS: Salon-de-Provence Head Office: Istres, France E-mail: trakoo@orthostab.fr
2. Order Processing After validation and payment of your order, Trakoo prepares it for shipping. A shipping confirmation may be sent by e-mail when the order is handed over to the carrier.
3. Delivery Times The applicable delivery time is indicated on the site before order validation. Times may vary depending on the destination, the carrier, the time of year, and circumstances beyond our control.
4. Order Tracking When tracking is available, a tracking number may be provided to the customer after shipping. Tracking may require some time before being updated by the carrier.
5. Delivery Address The customer is responsible for the accuracy of the information provided during the order. In the event of an address error, contact us as soon as possible at: trakoo@orthostab.fr We will do our best to modify the address before shipping when it is still possible.
6. Delivery Delays In the event of a delay compared to the expected time, contact us at: trakoo@orthostab.fr Trakoo will do its best to identify the situation and assist you. Consumer rights in the event of late delivery remain those provided by applicable legislation.
7. Package Indicated as Delivered but Not Received If the tracking indicates that your package has been delivered but you have not received it, contact us quickly at: trakoo@orthostab.fr We will verify the available information regarding the delivery.
8. Damaged Package In the event of a damaged package or product, contact us at: trakoo@orthostab.fr Photographs of the package, packaging, and product may be requested.
9. International Shipping When international shipping is offered, available destinations and applicable shipping costs are indicated during the ordering process. Additional delays may apply depending on the destination country.
10. Shipping Costs The applicable shipping costs are indicated to the customer before the final validation of the order.
11. Contact For any questions regarding the shipping, tracking, or receipt of your order: Trakoo E-mail: trakoo@orthostab.fr SIREN: 107 253 650 SIRET: 107 253 650 00017 RCS: Salon-de-Provence Head Office: Istres, France